|
Frequently Asked Questions
About My Participant Center
Donations
About the Walk MS Event
ABOUT MY PARTICIPANT CENTER
I forgot my Username and Password.
Remember that your username and password are case sensitive. Click here to find your password. You will receive an e-mail with your username and password. If you still have problems, please contact us at walkms@pae.nmss.org for help.
How do I change my Username and/or Password?
First, log in to the site using your username and password. Once logged in you will see a link at the top of the page called "Update My Profile." Once in your profile, you will be able to change your contact information, e-mail address, username and password. All changes will be made to your account immediately. There is no need to sign in again.
How do I unsubscribe from e-mail?
Towards the bottom of each e-mail message there is a link stating, "Click Here to Unsubscribe from this E-mail Message." Click this link and follow the instructions given to unsubscribe.
What is a Personal Page?
A personal page is an online promotional tool for your use when asking your friends and family to join your team or sponsor you. Once you sign up for an event online, by default, you will have a personal page created for you. You have the option of personalizing this page by going to your Participant Center. You will be able to customize images, text and the style/color layout of the page.
How do I change my personal fundraising goal?
First, you will need to log in to your Participant Center. On the bottom right side of your Participant Center home page is the location to modify your personal fundraising goal. Enter your new goal and submit the changes.
How do I change my team name or team goal?
Only the team captain has the ability to change the team name or team goal. The team captain will need to log in to his/her Participant Center and click the "My Team Progress" button on the top right. On the Team Progress page, team captains will have the ability to update the team name and goal.
How can I see who has donated to me?
Log in to the site using your Username and Password. Go to your Participant Center and click the "My Progress" tab; this will allow you to view your donor list and any amounts that have been donated.
How can I see who is on my team?
Log in to the site using your Username and Password. Go to your Participant Center and click the "Team Progress" tab; this will allow you to view your team roster and the amounts raised by each team member.
What is the difference between making my personal page private or public?
By default, a personal page is Public, meaning your name will appear in the participant search list and anyone accessing the site will be able to support you. Setting your personal page to Private means your name will not appear in the participant search list and only people you personally invite will be able to support you.
DONATIONS
How do I turn in donations?
Please do not mail in cash contributions. You can write out a personal check for any cash you receive. To turn in your contribution, you can mail or drop off your donations* at the chapter office:
Walk MS
1 Reed Street, Suite 200
Philadelphia, PA 19147
*Checks should be made out to the National MS Society. Please put your name on the memo line of each check.
Can I use FedEx, UPS or Certified Mail to turn in my donations?
Yes, at your discretion, you may use the above methods to turn in your donations. Please use the chapter office address:
Walk MS
1 Reed Street, Suite 200
Philadelphia, PA 19147
Why is PAE Anonymous listed as a donor on my pledge report?
If we receive an offline contribution that does not include the donors name and mailing address, it will be credited to your account under the name PAE Anonymous. To update this information, please contact us.
What if my donors need a receipt?
Sponsors who make an online donation via our Web site will receive an e-mail confirmation that can be used for tax purposes. Offline check or credit card contributions that are received and made out to the National MS Society for $100 or more will receive a thank you letter from us that can be used for tax purposes. You can request receipts for other contributions here.
How do I split gifts between multiple riders?
We are happy to split donations between multiple riders; however, each rider must be registered at the time the donation is received, and designation (amount and participant info) must be included with the donation at the time it is mailed or turned in.
Can my matching gift be used for next year’s Walk MS Event?
No, matching gifts can only be applied to the same year the contribution was credited. Matching contributions cannot be included in your minimum contribution.
I mailed a donation to the National MS Society but it’s not listed on my pledge list.
Please allow 10-15 business days for processing. If the donation does not appear after 15 business days, please contact us at 800-883-WALK or walkms@pae.nmss.org.
What can I do to make sure my donations are credited to my account?
Please make sure that your name is written in the memo line on all checks and/or include a note with your name and mailing address you used when you registered.
Can I send in donations for more than one cyclist in one envelope?
Yes, but please be very specific as to how the donations should be credited. The more information you provide the faster we can process your donations.
Can I mail in cash?
No, please don’t send in cash. For any cash donations you receive, please deposit the contribution into your checking account and send in a personal check. You can request receipts for cash contributions here.
What happens to the donations if I can no longer participate in the event?
All registration fees and donations are non-returnable and non-transferable. Your donations allow the National MS Society to fund vital medical research and support over 11,000 local residents in the Greater Delaware Valley Chapter living with MS, regardless of your participation in the event.
How do I get a copy of your 501(c)(3) letter and/or tax id number?
Please contact us to receive a copy of this letter.
Are donations tax deductible?
All donations are tax deductible in the same calendar year your donation was processed to the extent allowed by law. Please work with your tax professional to determine what deductions you are eligible for.
Can I send a money order or cashier’s check?
Yes, we accept money orders and cashier’s checks for donations.
ABOUT THE WALK MS EVENT
How do I register?
Click here to register online or call 1-800-883-WALK.
Where is the Walk?
The Walk will be held in 16 different locations throughout the Greater Delaware Valley. Location-specific details are available for each site.
What time is the Walk?
Registration begins at 9 a.m. Kick-off is at 10 a.m.
How can I request a fundraising kit or get a jumpstart on my fundraising?
If you want to get a head start, simply visit the fundraising section of the website to download sample fundraising letters and pledge sheets.
How much money should I raise?
All registered walkers who raise $100 or more will receive the official Walk MS event T-shirt at the Walk MS Event. All other prizes will be redeemed after the event. To view prizes, please click here.
What is the minimum donation required?
All walkers 12 years of age and older are required to raise a minimum $25. The average walker raises $200, so set your goals high!
What happens if I register but do not reach the fundraising minimum?
In order to participate, each walker (12 years and older) must raise a minimum of $25. If you have not met your fundraising minimum prior to the event, contact our office by e-mail or call 1-800-883-Walk for fundraising assistance.
Why is there a fundraising minimum?
The primary goal of the Walk MS Event is to raise funds to support people living with MS. By raising funds, you are helping the National MS Society support vital medical research and local programs for the 11,000 area residents in our chapter area.
How do I start my own team?
It’s very simple! When you register, you will have the ability to start a team and serve as the team captain or join an existing team. If you opt to register as an individual, you may still create or join a team at any time before the event. To do so, please contact us.
Where do the funds from the Walk MS Events go?
Multiple sclerosis stops people from moving. We exist to make sure it doesn’t.
The National MS Society uses the funds raised through Walk MS to fuel medical research and provide more services than any other organization in the world. We help local people through essential direct services that empower and increase independence, including:
· Specialized MS clinics
· Education and information
· Home/vehicle modifications
· Emergency financial assistance
· Medical supplies
· Home care
· Support groups
· Family programs
What if I want to fundraise but I don't want to participate? Will I still have access to these tools?
Yes, you can register as a virtual walker or a volunteer and have access to the same fundraising tools
| |
