FREQUENTLY ASKED QUESTIONS
I forgot my Username and Password.
Remember that your username and password are case sensitive. Click here to find your password. You will receive an e-mail with your username and password. If you still have problems, please contact us at firstname.lastname@example.org for help.
How do I change my Username and/or Password?
First, log in to the site using your username and password. Once logged in you will see a link at the top of the page called "Update My Profile." Once in your profile, you will be able to change your contact information, e-mail address, username and password. All changes will be made to your account immediately. There is no need to sign in again.
How do I unsubscribe from e-mail?
Towards the bottom of each e-mail message there is a link stating, "Click Here to Unsubscribe from this E-mail Message." Click this link and follow the instructions given to unsubscribe.
What is a Personal Page?
A personal page is an online promotional tool for your use when asking your friends and family to join your team or sponsor you. Once you sign up for an event online, by default, you will have a personal page created for you. You have the option of personalizing this page by going to your account. You will be able to customize images, text and the style/color and the layout of the page.
How do I change my personal fundraising goal?
First, you will need to log in to your account. At the top of the page is a progress meter and a link to change your goal. Click that link. Enter your new goal and submit the changes.
How do I change my team name or team goal?
Only the team captain has the ability to change the team name or team goal. The team captain will need to log in to his/her account and click the "Team Progress" link on the top. From there, team captains will have the ability to update the team name and goal.
How can I see who has donated to me?
Log in to the site using your Username and Password. Go to your account and click the "My Progress" tab; this will allow you to view your donor list and any amounts that have been donated.
How can I see who is on my team?
Log in to the site using your Username and Password. Go to your account and click the "Team Progress" tab; this will allow you to view your team roster and the amounts raised by each team member.
What is the difference between making my
personal page private or public?
By default, a personal page is public, meaning your name will appear in the participant search list and anyone accessing the site will be able to support you. Setting your personal page to private means your name will not appear in the participant search list and only people you personally invite will be able to support you.
How do I turn in donations?
Please do not mail in cash contributions. You can write out a personal check for any cash you receive. To turn in your contribution, you can drop off your donations* at the chapter office, or you can mail them to:
National MS Society
30 South 17th Street, Suite 800
Philadelphia, Pa. 19103
*Checks should be made out to the National MS Society. Please put your name on the memo line of each check.
Can I use FedEx, UPS or Certified Mail to turn
in my donations?
Yes, at your discretion, you may use the above methods to turn in your donations. Please use this address:
National MS Society
30 South 17th Street, Suite 800
Philadelphia, Pa. 19103
Why is PAE Anonymous listed as a donor on my
If we receive an offline contribution that does not include the donors name and mailing address, it will be credited to your account under the name PAE Anonymous. To update this information, please contact us.
What if my donors need a receipt?
Sponsors who make an online donation via our Web site will receive an e-mail confirmation that can be used for tax purposes. Offline check or credit card contributions that are received and made out to the National MS Society for $100 or more will receive a thank you letter from us that can be used for tax purposes. You can request receipts for other contributions here.
How do I split gifts between multiple walkers?
We are happy to split donations between multiple walkers; however, each walker must be registered at the time the donation is received, and designation (amount and participant info) must be included with the donation at the time it is mailed or turned in. Or if the donation was already sent, click here to request the donation be split or transferred.
Can my matching gift be used for next year’s
Walk MS Event?
No, matching gifts can only be applied to the same year the contribution was credited. Matching contributions cannot be included in your minimum contribution.
I mailed a donation to the National MS Society
but it’s not listed on my pledge list.
Please allow 10-15 business days for processing. If the donation does not appear after 15 business days, please contact us at 800-883-WALK or email@example.com.
What can I do to make sure my donations are
credited to my account?
Please make sure that your name is written in the memo line on all checks and/or include a note with your name and mailing address you used when you registered.
Can I send in donations for more than
one walker in one envelope?
Yes, but please be very specific as to how the donations should be credited. The more information you provide the faster we can process your donations.
Can I mail in cash?
No, please don’t send in cash. For any cash donations you receive, please deposit the contribution into your checking account and send in a personal check, a money order or cashier's check. You can request receipts for cash contributions here.
What happens to the donations if I can no longer
participate in the event?
Your donations allow the National MS Society to fund vital medical research and support 14,000 local residents in the Greater Delaware Valley Chapter living with MS, regardless of your participation in the event.
How do I get a copy of your 501(c)(3) letter
and/or tax id number?
Please contact us to receive a copy of this letter.
Are donations tax deductible?
All donations are tax deductible in the same calendar year your donation was processed to the extent allowed by law. Please work with your tax professional to determine what deductions you are eligible for.
Can I send a money order or cashier’s check?
Yes, we accept money orders and cashier’s checks for donations.
What are matching gifts?
Matching gifts are an easy way to boost your fundraising, earn great prizes, and become a VIP walker. Many companies offer a matching gift program to encourage employees to contribute or volunteer their time to charitable organizations (click here to check and see if your company matches). Although the process for matching gifts varies at each company, most programs match contributions dollar for dollar. Some will also provide funds for volunteer hours.
How do I know if my company or my donors company
has a matching gift program?
Contact your company’s HR department and inquire about a matching gift program and process. If your company doesn't have an HR department, you can click here to check and see if your company matches. Ask your donors and team members to do the same.
How can I submit a matching gift?
Please check with your company's HR department to learn how they would like you to submit a matching gift. The process and program is unique to each company. There are three common ways to submit a matching gift donation:
1) paper form with your check donation or after an online donation has been made
2) online form through your company portal after the donation was made
3) company donation portal.
Please confirm with your company to for the proper process to submit a matching gift.
How can I ensure my matching gift is submitted
When submitting a company matching gift, or encouraging your donor to do so, please ensure you are submitting the gift to the National MS Society, Greater Delaware Valley Chapter in Philadelphia, Pa.
How can I confirm my submitted matching gift
form was received and entered?
You can view your donations by logging into your account. Once a matching gift form/notification is received by the Greater Delaware Valley Chapter in Philadelphia, Pa., it will be entered into your Walk MS account for year the donation was made. The matching gift will be entered as an ‘offline unconfirmed’ gift until money for the matching gift is received from the company. The Name of the donation will appear as: Company Name, Matching(Company(Donors Name Matching Gift)).
Entry example: Johnson & Johnson Matching Gifts Program, Matching (Johnson & Johnson(John Smith Matching Gift)).
I thought I submitted a matching gift, but do
not see it showing in My Account.
Please contact us at 1-215-271-1500 or firstname.lastname@example.org to follow up on your matching gift submission.
My matching gift donations are not included in
my total amount raised.
Your matching gifts will appear in your total amount raised when the matching gift money is received from the company. When the money is received, the matching gift donation will be marked ‘confirmed’ and will appear in the total amount ‘I have raised’ in My Account.
How long does it take for Walk MS to receive the
matching gift money and mark my matching gift donation confirmed?
This process and timeline varies for each company. Some companies cut checks quarterly and some yearly. It can sometimes take at least six months for Walk MS to receive monies from a particular company. Please check with your company regarding their process and practices.
Can my matching gift be used for next year’s
Walk MS campaign?
No, matching gifts can only be applied to the same year the contribution was credited.
How do I register?
Click here to register online or call 1-800-883-WALK.
Where is the Walk?
The Walk will be held in 14 different locations throughout the Greater Delaware Valley. Location-specific details are available for each site.
What time is the Walk?
Registration and kick-off times vary by site. Click here for individual site times and details.
How can I request a fundraising kit or get a
jumpstart on my fundraising?
If you want to get a head start, simply visit the fundraising section of the website to download sample fundraising letters and pledge sheets.
What is the minimum donation required?
All walkers 12 years of age and older are required to raise a minimum $25 by the day of the walk. Team donations can be split among team members so that everyone meets the minimum.
How much money should I raise?
The average walker raises $250. All registered walkers who raise $125 or more will receive the official Walk MS event T-shirt at the Walk MS Event. All other prizes are available after the event to participants who raise $250+. To view prizes, please click here.
What happens if I register but do not reach the
If you have not met your fundraising minimum prior to the event, contact our office by email or call 1-800-883-Walk for fundraising assistance. Visit our fundraising ideas for many resources to aide in your efforts.
Why is there a fundraising minimum?
The primary goal of the Walk MS Event is to raise funds to support people living with MS. By raising funds, you are helping the National MS Society support vital medical research and local programs for the 14,000 area residents in our chapter area.
How do I start my own team?
It’s very simple! When you register, you will have the ability to start a team and serve as the team captain or join an existing team. For team captain resources, visit our team info. If you opt to register as an individual, you may still create or join a team at any time before the event. To do so, please contact us.
Where do the funds from the Walk MS Events go?
Multiple sclerosis stops people from moving. We exist to make sure it doesn’t. The National MS Society uses the funds raised through Walk MS to fuel medical research and provide more programs and services than any other organization in the world. We help local people through essential direct services that empower and increase independence, including:
- Specialized MS clinics
- Education and information
- Emergency financial information
- Emergency financial assistance
- Medical supplies
- Home care
- Support groups
- Family programs
- Employment services
What if I want to fundraise but I don't want to participate?
Will I still have access to these tools?
Yes, you can register as a virtual walker or a volunteer and have access to the same fundraising tools.